Terms of Service

Terms of Service

Introduction

This Service Agreement ("Agreement") governs the relationship of Euhosts Net - Hosts2.com (the "Service Provider"), its systems, and resources (the "Service"), and any entity that is explicitly granted use of the Service (the "Subscriber").

Illegal activities and content

All services provided by Euhosts Net - Hosts2.com ("Euhosts Net - Hosts2.com") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Canadian federal, province or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless AwesomeRDP Network - OneProvider from any claims resulting from the use of service which damages the subscriber or any other party.
Sites that promote any illegal activity or present content that may be damaging to AwesomeRDP Network - OneProvider' servers, or any other server on the Internet are prohibited. Links to such material are also prohibited.
Examples of unacceptable content or links:
Pirated software
Hacker programs or archives
Warez sites
Hate speech related activities
Child, juvenile, animal pornography and all related activities
Copyrighted material
NOTICE: If your account is found to contain or link to illegal activities such as described by, but not limited to these Terms of Service, AwesomeRDP Network - OneProvider reserves the right to terminate your account without further notice. No refund will be made for pre-paid terms if termination occurs following infringement of these Terms of Service, or if required by law enforcement agencies.

Spam Policy

Customers may not use our services for spamming activities / sending unsolicited emails / requests. If found doing so, we have the right to terminate customer account without any prior notification and no refund would be issued.

Resource Usage Policy

Bandwidth Usage: All servers are provided with generous bandwidth limits as per the plans selected. Customers are requested to use these wisely. We reserve the right to review / amend / downgrade / upgrade / modify this allocation any time if we feel that this is affecting the server / network performance.
Any customer reaching their bandwidth usage limit will have to contact the support team via ticketing system to have it increased. Do note that the customer will have to pay an extra cost to increase their bandwidth usage limit as per the plan selected. Customer support team will give you the specific details of these charges upon request.
Fair Use Policy: The Service is provided to end-user Customers for normal, fair, and reasonable use. Bandwidth usage is to be reasonably consistent throughout every month, without irregular bandwidth usage patterns, either individually or as part of a group of Customer servers. In the event AwesomeRDPs, in its sole discretion, determines that the Customer is not using the Service according to this Fair Use Policy, AwesomeRDPs will be entitled to: (a) impose limits on the speed of the data the Customer may transmit and/ or receive on any or all Customer servers with this Service, (b) re-price any or all Customer servers with this Service to the regular bandwidth rate; or (c) suspend or terminate the Service to any or all servers provided to the Customer, at AwesomeRDPs’s sole option.

Content Storage And Account Security

At all times, the customer bears the full responsibility of contents stored on AwesomeRDPs LLC’s servers. Any loss of content due to any reason is customer’s responsibility. We strongly urge the customers to take regular back-ups of their servers to ensure peace of mind and minimize losses.
The security of your account with AwesomeRDPs LLC rests upon you as a customer. You must keep your password unique and must not share it with anybody else. If you notice anything wrong with your account / servers, immediately contact our support team and we’ll see what we can do about it.
You as a customer are solely responsible for any actions taken by your account and for the content stored on our servers by you. You agree to bear any charges which AwesomeRDPs LLC may have to incur to make good the losses caused by your actions.
AwesomeRDPs LLC does not undertake any obligations to provide servers management or security services unless the customer has requested them in advance by paying for them separately. Any help required from our technical team must be requested via ticket system which can be found in your client area.
The customer agrees to:
Prevent any losses or damages to your content.
Maintain backup copies of the content stored on the server.
Ensure security, confidentiality and the integrity of your account and any contents stored / transmitted through the servers.

INDEMNIFICATION

You agree to indemnify, defend, and hold AwesomeRDPs LLC and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, dispute, or demand related to your use of the services, your violation of any of the provisions of this agreement, or from your placement or transmission of any materials or content onto AwesomeRDPs LLC's servers. Such liabilities may include, but are not limited to, those arising from the following:
(a) with respect to your business, (i) infringement or misappropriation of any intellectual property rights; (ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or (iii) spamming, or any other offensive, harassing or illegal conduct or violation of the acceptable uses described herein or anti-spam policy.
(b) Any damage or destruction to AwesomeRDPs LLC's equipment or to any other account holder, which damage is caused by or otherwise results from acts or omissions by you, your representative(s) or your designees.
(c) Any personal injury or property damage arising out of your activities related to the services, unless such injury or property damage is caused solely by AwesomeRDPs LLC's gross negligence or willful misconduct.
(d) Any other damage arising from your equipment or your business.
(e) AwesomeRDPs LLC will not be held responsible for damages claimed by any reseller customer.
Upon request, the AwesomeRDPs LLC member may elect to use AwesomeRDPs LLC's Privacy Registration Service. If so, you agree to be bound by the terms of AwesomeRDPs LLC, which may be found on the AwesomeRDPs LLC website. The terms of Privacy Registration Policy are incorporated into this agreement as though they were fully set forth at length herein. You agree to maintain your registration information in full compliance with this agreement and the terms of the Privacy Registration Policy. Failure to so comply is cause for immediate suspension of all AwesomeRDPs LLC services.
During the course of providing services to a customer, AwesomeRDPs LLC may assign a customer an Internet Protocol address. The customer agrees that he/she has no right to a particular IP address under this agreement, and accordingly, AwesomeRDPs LLC shall retain ownership of any IP address or addresses used by the customer under this agreement, and that AwesomeRDPs LLC reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion.

PAYMENTS

Fees - AwesomeRDPs LLC charges the following fees where ever applicable. All such fees are subject to change with a 30 days notice. Not all fees are applicable to all accounts.
Set-Up Fee – This is a one time fee that may be charged in connection with the establishment of a new account or set up of a new server.
Service Fee – This is the fee for your monthly, 1-year, 2-year or 3-year services.
Other Service Related Fees – These are fees for additional services that you may choose to add to your account.
Change of Plans: AwesomeRDPs LLC reserves the right to alter, change, amend, or delete fees at its sole discretion. AwesomeRDPs LLC further reserves the right to institute new services and charge fees in association with the provision of such new services as it deems appropriate.
AwesomeRDPs LLC reserves the right to offer promotional rates which may or may not be more favorable than the terms under which you entered this agreement. Any special rates shall not affect the existing rights and responsibilities of each party. AwesomeRDPs LLC also reserves the right to change the rate charged for any such fee under this agreement with 30 days notice.
Payment of Fees - Hosts2.com accepts payment by Webmoney, Perfect Money, Paypal, Bitcoin and other Cryptocurrencies.
Payment Obligations: Full payment is required in advance before service is established. AwesomeRDPs LLC sends out invoices that are due every pay period. You are given fifteen (15) days to fully pay the invoice. You warrant and represent that the information you supply in the order form (or other information that AwesomeRDPs LLC may require) is accurate and truthful. All payment-due notices will be sent by email. No bills or invoices will be sent by postal mail or fax. If payment is not received by due date, your account will be suspended. To have your account re-established, you will need to pay the monthly fees, plus any interest that may have accumulated at the rate of 12.35% per year. There is a $25 fee for bounced checks and a $25 processing fee for chargebacks.
Renewals: Your account will be automatically renewed under the same time and fee structure unless you give written notice to AwesomeRDPs LLC thirty (30) days before the renewal date that you do not wish to renew or make changes to such term of this agreement.
Cancellations: All cancellation requests must be sent 3 (three) days before the due date of the invoice. The server will be wiped of all data due to customer privacy on its due date. Data on the server will be retained only if payment for the invoice(s) received well in time.

REFUND POLICY

All services including dedicated servers, control panels, operating systems etc., are set up on a monthly pre-pay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services and component do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will stand cancelled.

CHARGEBACKS AND PAYMENT DISPUTES

Under this Terms of Service agreement you must first contact AwesomeRDPs LLC to attempt to resolve any billing disputes before contacting your Bank or Credit Card Company to dispute the charges. You further agree that any billing disputes must be submitted in writing to our billing department within one month of the invoice payment in question.
Server(s) will be temporarily suspended during any payment disputes or chargebacks. This will remain in force until the issue / dispute is resolved. Post issue resolution, AwesomeRDPs LLC may decide not to continue business with the customer. Please note that this decision will solely be based on the nature of dispute / issue.
By using our services you agree to the above policy and to contact AwesomeRDPs LLC before contacting your financial institution to seek a resolution. In the event you dispute charges contrary to this agreement, we reserve the right to refer your account or sell your debt (plus any applicable fees) to a third party collection agency. We also reserve the right to take further legal action against you.

LIMITATION OF LIABILITY

AwesomeRDPs, LLC cannot be held liable for any indirect, incidental, punitive, disruptive or other consequential damages including but not limited to loss in profits, damages related to corruption or deletion of files / website contents, e-mail data and database contents arising out of or in relation to this agreement or your use or inability to use AwesomeRDPs, LLC’s services due to any reason regardless of whether the customer is in contract or not even if we are informed / advised of any such possible damages in advance. In no event shall our maximum liability exceed the total amount paid by its customer for the services received during the prior 12 (twelve) months. Wherever the applicable local law does not allow the limitation of liability for consequential or incidental damages, we are liable to the extent permitted by law.

99.9% SERVICE LEVEL AGREEMENT " SLA

AwesomeRDPs LLC offers its clients a 99.9% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem-free. AwesomeRDPs LLC will try to maintain maximum up time. AwesomeRDPs LLC is not responsible for any downtime caused by the client.
The internet is a complex network of equipment, services, and providers of information, thus the service may not be available to you at all times. That said, AwesomeRDPs LLC offers a 99.9% uptime guarantee. This is valid for only the connection. AwesomeRDPs LLC will pursue all resources and channels available to maintain maximum uptime; however, AwesomeRDPs LLC is not responsible for any down time caused by a client's error. AwesomeRDPs LLC makes no express or implied warranties, including, but not limited to warranties of non-infringement, merchantability OR fitness for a particular use in connection to the service it provides. Neither AwesomeRDPs LLC nor any one else involved in the provision of service is liable to you or any third-party for direct or indirect damages resulting from the use or non-use of services provided herein, whether or not such damages resulted from the negligence of AwesomeRDPs LLC, even if AwesomeRDPs LLC has been advised about the possibility of such damages in advance.

SUSPENSION AND TERMINATION

AwesomeRDPs LLC, at it sole discretion for any reason set forth herein or in the event that you breach any term of this agreement including but not limited to payment of fees or any violation of the acceptable use policy, may suspend your account by deactivating any access to you and/or to any information contained on the AwesomeRDPs LLC servers related to your account. Suspension shall specifically include the disabling of your services and any access to information or data related to your account. In the event of any such suspension, you will be notified. At the option of AwesomeRDPs LLC, you may be given an opportunity to correct such breach or violation. Upon being notified of an opportunity to correct such breach or violation, if such breach or violation is not corrected, the account may be terminated. Service charges will continue to accrue on suspended accounts as if they were not suspended. You will remain responsible for the payment of any such charges during any such period of suspension.
AwesomeRDPs LLC respects all its employees and expects the same from its customers. Any disrespect or hatred directed towards our employees by any mode of communication will not be tolerated and can lead to immediate suspension along with no refunds. We urge our customers not to get into such situations.
Termination - This agreement and all of its terms shall remain in full force and effect until it is terminated. Termination shall include the removal of any and all of your information from the AwesomeRDPs LLC servers. Such information or data may or may not be made available to you by AwesomeRDPs LLC after any such termination. This agreement may be terminated either after a period of suspension as indicated above or at the sole discretion of AwesomeRDPs LLC. In the event of termination, there will be no refund provided to you.

AMENDMENTS TO TERMS OF SERVICE

AwesomeRDPs LLC may, without prior notice amend this agreement from time to time and will do so by posting the new agreement on the AwesomeRDPs LLC websites in place of the old agreement. Each and every such amendment shall be become effective immediately for all pre-existing and future accounts. If any material modification to this agreement is unacceptable to the customer it shall be customer's responsibility to terminate his/her subscription. If the customer does not terminate the agreement within 10 days of the material modification, then customer's continued use will mean that customer has accepted the amended or modified agreement and the agreement is in full force and effect.